State of Hawai‘i ranks high among visitors for safety, giving back

An overwhelming majority of visitors ranked Hawai‘i as a safe and secure destination and ideal for volunteering and giving back, according to the results of a survey conducted by the State of Hawai‘i Department of Business, Economic Development and Tourism during the first quarter of 2023.

The Visitor Satisfaction and Activity Survey found that at least 95% of visitors from each major market area – U.S. West, U.S. East, Canada, Japan, Oceania, Korea, and China – rated Hawai‘i as “excellent” or “above average” when it comes to being safe and secure.

In addition, the vast majority of visitors surveyed from the major market areas ranked Hawai‘i as either “excellent” or “above average” for providing opportunities to volunteer and give back. This included 93% of visitors from U.S. West, Hawai‘i’s largest major market area, 94.6% from U.S. East, the second-largest major market area, 94.9% from Korea, 91.4% from Canada, 89.4% from Oceania, and 80.7% from Japan.

Hawai‘i Tourism Authority President and CEO John De Fries said the credit for visitors responding so favorably to their vacation experience in Hawai‘i can be attributed to the hospitality of local residents, statewide.

“Clearly, the overriding message that is reflected in these survey results is that the people of Hawai‘i, from our tourism professionals to the kama‘āina who engage with visitors on a daily basis, are the reasons why Hawai‘i continues to be such a favorite destination for travelers from around the world,” said De Fries.

Overall satisfaction levels among visitors surveyed from all major market areas were outstanding, with 88.8% from U.S. East rating their most recent trip to Hawai‘I as “excellent,” followed by 88.1% from U.S. West, 85.5% from Korea, 85.3% from Canada, 78.4% from Japan, and 73.6% from Oceania.

In addition, more than 90% of visitors surveyed from each major market area responded that Hawai‘i exceeded or met their expectations, with 96.8% from U.S. West, 96.6% from U.S. East, 91.9% from Japan, 97.1% from Canada, 92.5% from Oceania, and 95.7% from Korea. Younger respondents (18-34 years old) from U.S. West, U.S. East and Canada were more likely to say their trip exceeded expectations compared to visitors from these markets in other age groups. Agreement with this sentiment tended to decline with age.

Hawai‘i also scored extremely well with visitors surveyed in all markets in the category of environmentally friendly/sustainable ranking as “excellent” or “above average with 96.3% from U.S. West, 97.8% from U.S. East, 93.2% from Japan, 89.5% from Canada, 90.3% from Oceania, and 95.7% from Korea.

Hawai‘i’s appeal for attracting repeat travelers continues to be strong. More than 60% of visitors surveyed from all markets indicated they were “very likely” to return to Hawai‘i in the next five years, with 81.2% from U.S. West, 65.2% from U.S. East, 82.3% from Japan, 66.4% from Canada, 61.1% from Oceania, and 70.6% from Korea.

Repeat visitors from U.S West, U.S. East, Japan, and Canada expressed a greater likelihood of returning to the state than first-time visitors, and women from the U.S. West expressed a stronger likelihood than men.

The Visitor Satisfaction and Activity Survey is an ongoing survey of visitors from key visitor markets who recently completed a trip to Hawai‘i. The sampled visitor markets for Q1 2023 were: U.S. West (Alaska, California, Oregon, Washington, Arizona, Colorado, Idaho, Montana, Nevada, New Mexico, Utah, and Wyoming), U.S. East (all other states in the Continental U.S.), Canada, Japan, Oceania, and Korea. Due to the relatively small number of visitors from China who completed the survey this quarter, data from that market are not highlighted.

The full results from the first quarter 2023 VSAT report are available online here.