UPDATE: Outages continue across state, about 8 remain on Big Island

6:05 p.m. Feb. 8 update: Hawaiian Electric crews restore power to almost every customer on Hawaiʻi Island.

As of 4 p.m., there are approximately 12,700 customers without power across Hawaiʻi Island, Oʻahu, and Maui County, however, there are only 8 customers without power on the Hāmākua Coast on the Big Island, according to Hawaiian Electric.

Crews have restored power to about 45,000 customers in the past 24 hours and are continuing to work for its other customers without power.

With stormy conditions expected to continue into Monday, customers should ensure they are prepared for possible outages throughout the evening and into tomorrow.

3:02 p.m. Feb. 8 update: Hawaiian Electric crews are out in force to restore power across Hawaiʻi Island, Oʻahu, and Maui County.

Approximately 10,350 customers are without power as of noon and over 150 Hawaiian Electric employees and contractors are working to restore power.

Hawaiian Electric urges customers to be safe and avoid downed power lines and standing water.

Customers should continue to prepare for possible outages due to the ongoing stormy conditions.

On Hawaiʻi Island, about 160 customers are without power in areas including Hilo and along the Hāmākua Coast. More than 1,500 customers have been restored.

According to Hawaiian Electric, power outages have mostly been caused by trees and weather-related debris blown into our power lines. Work to restore customers will continue throughout the day as long as weather conditions remain safe to do so. Restoration may be delayed in some areas due to high winds.

Because of the dynamic nature of the storm system, outage numbers represent a snapshot in time and are subject to change as additional customers are restored and more outages occur, sometimes in the same area.

Customers can track current outages at hawaiianelectric.com/outagemap and on the mobile app. Outages can also be reported through the app.

If you are without power and see downed lines, this is the likely cause of the outage in your neighborhood.  For your safety, always treat downed power lines as energized and dangerous, and stay at least 30 feet or more away from the lines.

Customers should call 911 or the trouble lines to report dangerous situations, such as downed power lines or sparking electrical equipment. The trouble lines for each island are:

• Hawaiʻi Island: 1-855-304-9191
• Oʻahu: 1-855-304-1212
• Maui County: 1-855-304-8181

Visit the Hawaiian Electric social media pages or website, or download the mobile app for up-to-date information.

5:43 p.m. Feb. 7 update: Hawaiian Electric continues to monitor weather conditions and has crews standing by to respond to any outages resulting from severe weather this weekend, including possible thunderstorms, strong winds and flooding.

As of 5 p.m., there were no outages on Hawaiʻi Island. More than 4,000 customers on Oʻahu who had been without power at some point during the day have had electricity restored.

With a National Weather Service high wind warning in effect from 6 a.m. tomorrow through 6 p.m. Monday, customers are urged to review family and business emergency plans, check their supplies and keep a close eye on weather forecasts. 

Fallen tree branches or vegetation blown about by strong winds are the most common causes of power outages during severe weather. An outage may occur when vegetation falls or contacts power lines.

This may happen higher in mountainous areas or deep in valleys, where winds and rainfall can be stronger, and may not be visible in residential and commercial areas.

In addition, heavy rains and flooding can create a risk of outages. During these conditions, water may seep underground and contact underground power lines, which can cause outages.

Hawaiian Electric’s preparations for the weekend included:

• Additional tree trimming and clearing of vegetation, especially in windward areas
• Ensuring vehicles are fueled and stocked with extra equipment
• Additional crews on standby over the weekend to repair any damage, clear fallen trees or vegetation, and restore power

Visit hawaiianelectric.com/stormcenter for preparation and safety tips.

Original post: With forecasts for the weekend indicating severe weather, including possible thunderstorms and strong winds, Hawaiian Electric is closely monitoring conditions and preparing to respond to any damage to the electric system and restore any power outages.

Additional crews will be scheduled to repair any damage, clear fallen trees or vegetation, and restore power.

“We urge our customers to complete their preparations and make safety their highest priority,” said Jim Alberts, senior vice president and chief operations officer. “And we thank our customers in advance for their patience. We understand many families may have parties and events scheduled this weekend. Please know that we’ll be out in force as soon as it’s safe to work.”

With the Winter Olympics and the Super Bowl scheduled this weekend, crews are proactively performing additional inspections on the lines and infrastructure that serve broadcast facilities. This is a standard practice that Hawaiian Electric follows every year for the broadcast of the Super Bowl.

Fallen tree branches or vegetation blown about by strong winds are the most common causes of power outages during severe weather. An outage may occur when vegetation falls or contacts power lines. This may happen higher in mountainous areas or deep in valleys, where winds and rainfall can be stronger and may not be visible in residential and commercial areas.

In addition, heavy rainfall may create flooding that poses a risk of outages. During these conditions, water may seep underground and contact underground power lines, which can cause outages.

Customers are urged to review family and business emergency plans, check their supplies, and keep a close eye on weather forecasts.

According to Hawaiian Electric, crews do not restore power based on when customers report an outage, where customers live, or the status of accounts. They will assess multiple locations and follow an overall plan that calls for restoring power to the largest number of customers as safely and quickly as possible.

Restoring power will often follow this order:

• Repairing any damage to power plants and the power lines that carry electricity from plants to the local substations;
• Prioritizing restoring power to critical facilities such as hospitals, water-pumping sites, wastewater plants, military facilities, and airports;
• Returning service to the largest number of customers in the shortest time;
• Repairing the infrastructure serving smaller groups and neighborhoods, converging on the hardest-hit areas until every customer’s power is restored.

Visit hawaiianelectric.com/stormcenter for preparation and safety tips.