East Hawai’i Patient Portal Adds Bill Pay

Over 2,700 patients who have been enrolled in the East Hawai’i Patient Portal to access their health records, now have the added option of paying their bills online.

The East Hawai’i Patient Portal was launched in February of 2014 and covers patients seen at the Hilo Medical Center, Ka’u Hospital, and Hale Ho’ola Hamakua in Honoka’a.

This new bill payment feature on the website adds an additional free and secure benefit to patients who can now view and pay itemized bills at their convenience.

“The new online bill pay feature for our East Hawai’i Patient Portal is one of the many ways we are working to utilize available technologies to improve the patient experience,” said Dan Brinkman, Interim East Hawai’i Regional Chief Executive Officer of Hawai’i Health Systems Corporation. “We’re providing our community the same secure online access to medical records and bill payment capabilities available across the country.”

Individuals who are not already registered for the Patient Portal can take a form of government-issued identification to any hospital Medical Records Department. Those registering must complete an application and have a personal e-mail address.

“Members of our HealthConnect team who built our electronic medical records system and the Patient Porta]l, worked extremely hard to launch this new feature,” said Money Atwal, East Hawai’i Regional Chief Information Officer and Chief Financial Officer of Hawai]i Health Systems Corporation. “This is another important milestone in our efforts to provide our patients price transparency, a meaningful explanation of the charges for services they received.”

Questions about the Patient Portal can be e-mailed to easthawaiipatientportal@hhsc.org.