Temporary water discoloration notice for Kaieie area on Big Island
The Hawaiʻi County Department of Water Supply has received reports of water discoloration in the Kaieie (Pāpa‘ikou) area.
If you experience discolored water at your tap, the water department said you should flush your taps until the water is clear.
The water department said it is currently flushing the water system, hauling water to the Kaieie tank, and investigating the possible cause of the discolored water.
There is a potable water tanker for the community’s use at the intersection of Mamalahoa Highway and Mill Road across from Kimura General store.
Recent routine water quality samples from the Pāpa‘ikou water system have been normal and there is no reason to believe the water is contaminated. But the water department said it will continue to investigate and follow-up with additional water quality testing.
What to do if you experience discolored water at your tap:
- Run your cold water tap (at the lowest point in your home, like a bathtub) for 5 to 10 minutes until it runs clear.
- Avoid using hot water taps to keep sediment out of your water heater.
- If it does not clear, wait 1 to 2 hours and try again.
- Avoid Laundry: Do not wash light-colored clothes to avoid staining.
Report the Issue:
If the water does not clear after flushing, please report it so crews can flush water mains in your area. Please call the water department’s Water Quality Assurance and Control Branch at 808-961-8670 or Hilo Operations Baseyard at 808-961-8790 or email dws@hawaiidws.org. To report any after-hours emergencies, please call 808-961-8790.
