Kaiser Offers Emotional Support Coaching in The Palm of Your Hand

Kaiser Permanente is expanding its digital mental health care options to include emotional support coaching in the palm of your hand.

Kaiser adult members in Hawai‘i now have access to a free 90-day subscription to Ginger, a leading mental wellness solutions provider. Ginger offers confidential, emotional support through on-demand coaching via text-based chats and skills-building content.

“Kaiser Permanente selected Ginger to help provide pre-clinical coaching and support for those experiencing emotional distress,” Dr. John Yang, president and medical director of Hawai‘i Permanente Medical Group, said in a press release. “The addition of Ginger expands Kaiser Permanente’s commitment to preventive care, seeking to provide our members with immediate, personalized emotional support to help manage many of life’s challenges and stressors.”

Eligible Kaiser members can use their smartphone to connect with an emotional support coach 24 hours a day, seven days a week, with no referral or appointment needed. The private, one-on-one sessions provide support for coping with common challenges such as managing stress or getting better sleep.

With the Ginger app, Kaiser members can:

• Text with a coach anytime, anywhere, for 90 days.
• Discuss goals, share challenges and create an action plan with their coach.
• Get personalized, interactive skill-building tools from a library of more than 200 clinically validated activities and resources.
• View recaps from each texting session, track their progress and work with their coach to adjust action plans as needed.

Hawai‘i is the third Kaiser market to make Ginger available to its members this year. Ginger will be made available to all Kaiser Permanente markets later this year.

Eligible members can access the Ginger app here and clicking on the “Get Ginger” button. Members will be prompted to sign on using their kp.org user ID and password and then will be taken to Ginger, where they can complete their registration and begin accessing coaching and additional resources.

The 90-day, no-cost subscription to Ginger begins when the member activates their account.

Members will have unlimited access to text-based coaching during the 90-day subscription. Once the subscription ends, members will continue to see their chat history and be able to use Ginger’s extensive self-care library to work on the skills they learned through coaching. They also will have access to other digital self-care tools and support from Kaiser.

One year after initial activation, members will have the opportunity to start another 90-day subscription at no cost.

For more details about the offer, click here.