Help continues for Big Isle residents impacted by May earthquake in South Kona
The Nov. 1 deadline passed to apply for Federal Emergency Management Agency individual assistance for Big Island residents impacted by the major May 22 earthquake that struck portions of South Kona.
However, support continues, and, in some circumstances, assistance could still be available.
Those impacted and unable to apply because of extenuating circumstances prior to the deadline might be able to file a late application.
Request consideration for a late application:
- Call the FEMA Helpline at 1‑800‑621‑3362 or visit DisasterAssistance.gov.
- Explain why you were unable to apply before the deadline.
- Be prepared to provide any supporting information FEMA might request.
Late registrations are considered, but not guaranteed. FEMA will review each request on a case-by-case basis and notify applicants about its decision.
Next steps for applicants
FEMA continues to process applications submitted before the deadline. Applicants should:
- Watch for FEMA letters and notifications.
- FEMA will send a letter or online notification explaining what assistance is approved or what additional information is needed.
- Read all letters carefully and follow any instructions provided.
- Respond to requests for information.
- Send documents such as proof of occupancy, ownership, identity or insurance decisions as soon as possible if requested by FEMA.
- Documents can be uploaded at DisasterAssistance.gov, submitted via the FEMA mobile app, mailed or faxed as directed.
- Prepare for possible inspections
- A FEMA inspector could contact you to schedule a visit if you reported home damage.
- Inspectors will show official FEMA photo ID and never ask for money or payment of any kind.
- Calls from an inspector might come from an out-of-state area code. Contact FEMA to reschedule if you miss a call or appointment.
- Understand your right to appeal
- Residents have 60 days from the date of the letter to submit a written appeal if they received a decision letter and disagree with the outcome.
- Your appeal should explain why you think the decision is incorrect and include any supporting documentation.
U.S. Small Business Administration low-interest disaster loans and other assistance
U.S. Small Business Administration offers low‑interest disaster loans to homeowners, renters, businesses and nonprofits for repairs and replacement of disaster-damaged property.
The agency will accept applications within 60 days of the filing deadline.
Disaster loans have favorable terms with fixed low interest rates and automatic 12-month payment deferment with 0% interest for the first year.
Click here to apply online.
Applicants can call customer service at 800-659-2955 or email to disastercustomerservice@sba.gov for more information.
Insurance remains a key part of recovery
Impacted residents should continue working with their insurance companies and send FEMA any updated settlement or denial letters.
State and local resources could also be available for those who do not qualify for FEMA assistance.
Support such as cleanup help, supplies and other services continue to be offered by state, county and nonprofit agencies. Click here or call 2-1-1 to learn more.
Stay in touch with FEMA
Applicants should keep contact information current:
- Update FEMA if your phone number, mailing address, email or insurance information changes.
- Call the FEMA Helpline at 1‑800‑621‑3362, visit DisasterAssistance.gov or use the FEMA mobile app to review your case or make updates.
Federal Emergency Management Agency remains committed to working with the state, Hawaiʻi County and local partners to support residents impacted by the earthquake as they continue to recover.
