West Hawai‘i residents could experience temporary 9-1-1 outage

The 9-1-1 services could be temporarily unavailable later tonight and into early Friday morning for several areas on the west side of the Big Island.

Hawai‘i Police Department announced Wednesday that Hawaiian Telcom will be conducting scheduled maintenance work starting at 11:59 p.m. tonight, which could lead to an outage of up to 60 minutes.

Residents and the public are advised to take the following steps during a 9-1-1 outage in the event of an emergency:

• Try calling 911 first.
• If unable to reach 911, please call the Hawai‘i Police Department non-emergency line at 808-935-3311 or Hawai‘i Fire Department at 808-961-8336.
• If you are close to the Kona Police Station, call 808-326-4646, ext. 253. If you are near the Nā‘ālehu Police Station, call 808-939-2520.
• Proceed to the nearest police station, fire station or designated police post (listed below) for assistance if you are still unable to get assistance.

Below are the locations of police and fire stations in West Hawai‘i that can provide help in the event of an emergency.

Hawai‘i Police Department:

• Kailua-Kona Police Station
  74-611 Hale Makai Place, Kailua-Kona
• Captain Cook Police Substation
  82-6120 Hawai‘i Belt Road, Captain Cook
• Ocean View Police Substation
  92-1329 Prince Kūhiō Boulevard, Ocean View
• Nā‘ālehu Police Station
  95-5355 Māmalahoa Highway, Nāʻālehu

Hawaiʻi Fire Department:

• Waimea Fire Station
  67-5175 Kamāmalu St., Waimea
• South Kohala Fire Station
  68-4550 Queen Ka‘ahumanu Highway, Waikōloa
• Waikōloa Fire Station
  68-1771 Pua Melia St., Waikōloa
• Makalei Fire Station
  72-4077 Hawai‘i Belt Road, Kailua-Kona
• Kailua-Kona Fire Station
  74-5537 Palani Road, Kailua-Kona
• Keauhou Fire Station
  78-7159 Puʻuloa Road, Keauhou
• Captain Cook Fire Station
  82-6120 Hawai‘i Belt Road, Captain Cook
• Ocean View Fire Station
  92-6091 Orchid Circle Makai, Ocean View
• Pāhala Fire Station
  96-1145 Kamani Street, Pāhala

Officers will also be posted and available at the locations below.

Kona:

• Highway 190 at the entrance to Makani Golf Club, 71-1420 Hawai‘i Belt Road, Kailua-Kona.
• Intersection of Highway 190 and Kaiminani Drive.
• Intersection of Queen Ka‘ahumanu Highway and Kahilihili Street/Kaiminani Drive.
• Intersection of Highway 11/Hawai‘i Belt Road and Lako Street.
• Highway 180 at the entrance to Kona Imin Center, 76-5877 Old Government Road, Hōlualoa.
• Intersection of Ali‘i Highway and Kamehameha III Road.
• Intersection of Highway 11/Hawai‘i Belt Road and Nahenahe Loop.
• Intersection of Highway 11/Hawai‘i Belt Road and Nāpōʻopoʻo Road.
• Intersection of Highway 11/Hawai‘i Belt Road and Middle Keʻei Road.
• Intersection of Highway 11 and Miloliʻi Road.

Ka‘ū:

• Intersection of Highway 11 and South Point Road.
• Ka‘ū District Gym, 96-1219 Kamani Street, Pāhala
• The public’s safety is Hawai‘i Police Department’s top priority.

For more information about how to use 9-1-1 or contact police, visit the Hawai‘i Police Department 911 Information web page.