Hawai‘i Fire Department dispatcher honored for swift action following 911 call

Big Island emergency dispatcher Allison Ford was honored Monday morning for swift action in early January, which led to the resuscitation and recovery of Honokaʻa resident Winnie Mochida.

Ford – a Fire Communications Officer II within the Hawai‘i Fire Department – has been with the County for nearly four years. Her efforts earned her a Certificate of Commendation for her outstanding proficiency and remarkable composure during a critical incident.

“Upon receiving a 911 call reporting a medical emergency, Allison demonstrated professionalism, empathy and a calm demeanor,” the Office of the Mayor announced March 11. “She meticulously assessed the situation and provided clear, step-by-step CPR instructions to the caller. Her adept guidance over the phone was pivotal in ensuring the safety and well-being of the woman in distress and the reporting party.”

Mayor Mitch Roth said: “Today, we had the privilege of honoring Allison for her outstanding work in providing critical assistance to someone in need, resulting in a saved life and a family at ease.

“Our dispatchers have incredibly challenging jobs that often go unseen in our community. Being able to share these stories and honor the work they do brings me great pride,” Roth continued. “We have many heroes who wear different uniforms in our county, and I thank each of them for their service and dedication.”

Ford’s prompt and efficient intervention was crucial, leading to the patient’s swift transport to North Hawai‘i Community Hospital and subsequent full recovery.