Ship Offers Free In-Person, Virtual Counseling Sessions for Medicare Registration

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Open enrollment for Medicare began Oct. 15 and continues through Dec. 7 for those who are eligible, but enrolling can be challenging.

The Hawai´i State Health Insurance Assistance Program (SHIP) is offering one-hour, in-person counseling on Oct. 22 & 29 and Nov. 9 & 19 on O‘ahu, with phone and video counseling options also available.

Medicare is the federal health insurance program to help pay for healthcare services for kupuna 65 years and older as well as those with disabilities, end-stage renal disease, or Lou Gehrig’s disease. Medicare has many different components and can be challenging to understand and navigate. The consultations provide objective, non-commercial information.

For those who are already Medicare beneficiaries, SHIP’s certified counselors are available to review their current plans and healthcare needs, and provide updates to original Medicare (Parts A & B), Medicare Advantage (Part C), and Prescription Drug Plans (Part D) for 2022.

  • In-Person Consultations

One-hour in-person counseling appointments are available to on Oct. 22 & 29 and Nov. 9 & 19 from 10 a.m. to 1 p.m. at Honpa Hongwanji Hawaii Betsuin, 1727 Pali Hwy, in Nu‘uanu.


Make in-person counseling appointments with Hawaii SHIP at or by calling the Hawaii SHIP Helpline at (808) 586-7299 or toll-free at 1-888-875-9229.

  • Phone and Virtual Consultations
    Make phone or Zoom counseling appointments at or by calling the Hawaii SHIP Helpline at (808) 586-7299 or toll-free at 1-888-875-9229. The pre-recorded message on the Hawaii SHIP Helpline asks for your name, phone number, email address, zip code, a brief message about your question, and the days and times you prefer to be called. A Medicare counselor will contact those who have made an appointment within two to five business days.

Hawaii SHIP, which is part of the state’s Executive Office on Aging, has provided no-cost, local, trusted, and unbiased Medicare help for Hawai‘i residents for nearly 30 years.


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