East Hawaii News

Internet-Use Survey Aimed at Improving Broadband Capabilities

December 4, 2013, 10:13 AM HST
* Updated December 4, 11:55 AM
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A state regulatory agency is asking for the public’s cooperation as it surveys Hawai`i’s internet connection capabilities over the next few weeks.

The Department of Commerce and Consumer Affairs has contracted with SMS Research & Marketing Services to assist in the effort.

The phone survey involves finding out how Hawaii residents are currently using their internet connections and how they plan to use internet service in the future.

The survey is part of the state’s effort to improve broadband capabilities, address anticipated future needs and ensure that Hawaii’s internet service is competitive with the rest of the world as a venue for digital commerce, a DCCA spokesman said in a statement issued today.

The phone calls will be made to businesses during weekdays from 9 a.m. to 5 p.m., and to residences from noon to 9 p.m. on weekdays and 10 a.m. to 5 p.m. on Saturdays.

“The calls are confidential and no names will be used,” the spokesman said. “No personal identifying information will be requested, nor will it be required.”

 The phone survey is being done in conjunction with DCCA’s broadband speed test campaign to measure internet access speeds around the state and to look for gaps in connection. People around the state can go to hibroadbandmap.org/speedtest (or http://goo.gl/e23RPl) to be part of the campaign to measure and improve broadband access around the islands.

The speed test can be performed using a desktop or mobile web browser.

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