Goodwill Industries Hawaii, Inc.Job DescriptionJob Title: Retail Store WorkerDivision: Operations / RetailProgram: RetailReports To: Retail Store Manager / Retail Assistant ManagerFLSA Status: Non-ExemptReviewed By: Human ResourcesSUMMARYProcess sales transactions and provide customer service in the retail stores. Inspect/sort donations and use assigned standards to determine outcome of merchandise. Assist customers with redemption of recyclables and/or acceptance of donations. Duties include cashiering, replenishment of stock, providing donation receipts, organization of donated goods, loading/unloading the truck, custodial services for the premises and other duties as assigned.ESSENTIAL DUTIES AND RESPONSIBILITIESSales Activities:
Operate the cash register system in completing sales transactions according to all policies / procedures for cashiering. Record sales, receive payments, and verify credit / check approvals thru established procedures.
Follow all cash handling procedures as established by company guidelines including register ring up, locking register draws, and opening / closing procedures.
Greet, welcome and assist all customers with their shopping needs and inquiries. Inform customers about store promotions, color rotation, etc. Be attentive to customer needs at all times.
Be attentive and alert for potential shoplifters or vandals among the shoppers in the store. Alert store management of any incident or potential situations.
Straighten, stock, organize and pull "color" rotation as instructed, and other related activities associated with replenishment of merchandise.
Perform other duties including custodial services for the premises as assigned.
Production Activities:
Meet / exceed established guidelines for standards of productivity for replenishment of inventory to the sales floor. This specifically includes productivity rate for textiles, wares and miscellaneous merchandise. Store management will provide productivity standards and goals.
Assist with other activities such as movement of merchandise within the facility.
Conducts work in a safe and responsible manner, utilizing protective clothing and/or equipment when appropriate. Conducts work in a safe and responsible manner utilizing protective clothing and equipment and complies with safety standards.
ADC Attendant Activities
Greets donors in a friendly, courteous and efficient manner. Helps donor identify acceptable and unacceptable donation items – able to explain in a professional manner why an item is not acceptable. Assists with the unloading of donations, provides a donor receipt and thanks the donor for supporting Goodwill. Organizes and consolidates donated goods into bags and boxes to facilitate pickups.
Assists in donation tracking and record keeping including maintaining an accurate daily count of donors and donations. Submits data on a timely basis.
Maintains a clean, well-organized ADC including bagging trash in a timely manner for pick up.
Performs duties in a safe and responsible manner. Complies with safety standards/policies and follows operating procedures when utilizing equipment, tools and machinery.
Serves as a company ambassador and is able to explain the Goodwill mission in the community.
QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Individual must have a positive attitude and enjoy working with people. Must adhere to company uniform and appearance standards and maintain a professional image at all times.EDUCATION and/or EXPERIENCEHigh school diploma or general education degree (GED); or related experience and or training; or equivalent combination of education and experience that shows potential to perform the essential duties of this position. Prior customer service experience and or training highly desirable.LANGUAGE SKILLSAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals. Ability to write routine reports and correspondence. Ability to speak clearly and effectively before groups of customers or employees of the organization.MATHEMATICAL SKILLSAbility to add, subtract, multiply, and divide using whole numbers and decimals. Ability to perform these operations using units of American money.REASONING ABILITYAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.CERTIFICATES, LICENSES, REGISTRATIONSThere are no certificates, licenses, and registrations required.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to see, hear, and talk. The employee must be able to stand/walk for several hours at a time. The employee is required to use hands to finger, handle, and feel. The employee is required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and smell. The employee must frequently lift up to 25 lbs and occasionally maneuver wheeled containers weighing up to 300 pounds.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is exposed to outside weather conditions and heat. The employee may be exposed to fumes or airborne particles. The employee is occasionally exposed to moving mechanical parts, toxic or caustic chemicals and risk of electrical shock. The noise level in the work environment is usually moderate.At Goodwill Hawaii our mission is simple, yet powerful, we help people with employment barriers reach their full potential and become self-sufficient. We are the third largest non-profit agency in Hawaii and our motivation is sustaining Hawaii’s community through the power of work. Last year we placed nearly 1,500 people into employment, resulting in $22 million in annual wages earned as a result of these job placements. Join the Goodwill Hawaii family and help strengthen our Hawaii community, one job at a time.Goodwill Hawaii is committed to fully complying with all Equal Opportunity Employment and Affirmative Action laws and regulations. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law. We also foster a drug-free work environment.
