Service Restored to Majority of Hawaiian Electric Customers on Hawaiʻi Island

Hawaiian Electric has restored service for the majority of Hawaiʻi Island customers impacted by the storm system that brought damaging winds and flooding to the state earlier this week.

Crews from Hawai‘i Island and O‘ahu restored service to about 550 customers, according to a press release from the power company. About 350 customers remained without service as of 3 p.m. Power was restored in Ainaloa (majority), Captain Cook, Eden Roc Estates, Hawaiian Beaches, Hawaiian Paradise Park (majority), Holualoa, Kealia, Nanawale, and Wood Valley.

Crews are working in Hawaiian Acres, Kaloko, Kulani area, Kurtistown, Leilani Estates, Makalei, Mauna Loa Estates, Mountain View, Ocean View, Orchid Isle, Nā‘ālehu, Royal Hawaiian Estates and the Volcano area.

Damage assessments were completed in Aloha Estates, Fern Acres, Hawaiian Ocean View Estates, Kaloko, Ke‘ei/City of Refuge, Mauna Loa Estates, Ohia Estates, Orchid Isle Estates (Lehuanani), Pacific Paradise Manor, Royal Hawaiian Estates, and Volcano. Additional outages identified during damage assessments Thursday, Dec. 9, will be addressed by Friday, if not sooner, with full restoration expected by noon on Saturday.

This does not include customers who have damage on their property that would need to be repaired before crews can restore electricity.

Customers without power are advised to ensure that the service line to their home is properly attached. If the point of attachment is damaged, the customer must call an electrician to repair it before crews can safely connect service, according to Hawaiian Electric. For information on how to do this, click here visit or call 808-969-6666.

Gusty winds and heavy rains may have partially uprooted trees or cracked branches that can easily fall and cause new outages. Officials advise the public to stay at least 30 feet away from downed power lines. Downed power lines are energized and dangerous. To report an outage or downed power line, call 808-969-6666.