Hawaiian Telcom Outage Impacts South Kona

January 16, 2020, 12:43 PM HST (Updated January 16, 2020, 3:20 PM)

Hawaiian Telcom is experiencing a service disruption in parts of West Hawai‘i, which customers report is affecting internet and telephone services in the area.

“There is a service disruption impacting some customers in South Kona,” Ann Nishida Fry, senior manager of Corporate Communications, said Thursday. “Repair work continues and service should be restored today.”

Service was disrupted at about 9:30 p.m. Wednesday night, Fry continued. The source of the issue is an “equipment failure.”

Nishida Fry said Hawaiian Telcom began addressing the outage Wednesday evening and is working to restore service as soon as possible.


UPDATE: 3:15 p.m. Thursday, Jan. 16, 2020

Hawaiian Telcom reported that the outage was repaired at around 2:20 p.m. Thursday

Max Dible
Max Dible is the News Director for both Big Island Now and Kauai Now. He also serves as News Director for Pacific Media Group's Hawai‘i Island family of radio stations. He formerly worked as a community reporter for West Hawai‘i Today in Kailua-Kona from 2016 to 2019. Before that, he was a sports editor, sports reporter, and radio talk show personality covering college athletics in Iowa. He's won several regional and national journalism awards, at both the collegiate and professional levels, for breaking news, long-form feature writing, and his work as a sports columnist.


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