Major Island Utilities to Share Hawaiian Electric NameJanuary 5, 2020, 12:36 PM HST (Updated January 5, 2020, 12:36 PM)
Utilities have historically had traditional handles from island to island. That’s changing in 2020.
Starting in January, the three utilities that serve 95% of Hawaiʻi’s residents will be united under a common name: Hawaiian Electric.
With operations across Oʻahu, Maui, Hawaiʻi Island, Molokaʻi and Lānaʻi, Hawaiian Electric is a familiar name that employs 2,700 people serving more than 460,000 customers.
This initiative, known as One Company, has relied on technology, including a new software platform, and continuous improvement practices to reduce redundancies and share expertise and resources, according to a Hawaiian Electric press release.
“We’re taking this step as the logical completion of our One Company strategy,” said Alan Oshima, president and CEO of Hawaiian Electric. “This transformative effort has created an enterprise that is unified in its commitment to our customers and our state, and we want to communicate that through one familiar and trusted name.”
“Hawaiian Electric is an inclusive name that is true and authentic, given our 128-year history of local ownership,” he continued. “It conveys that we’re not just in Hawaiʻi but that we’re of Hawaiʻi.”
The transition to the Hawaiian Electric name will take place over the next several months, with changes to signage, bills, correspondence and websites. The company will continue to use the distinctive logo created by Hilo designer Sig Zane in 2013.
Legally, the company will adopt a “doing business as” model, with the three individual corporate entities remaining but all doing business as Hawaiian Electric. Maui Electric was acquired by Hawaiian Electric in 1968 and Hilo Electric Light, later named Hawaiʻi Electric Light, was acquired in 1970.
For many years, the companies operated as three separate organizations under separate leadership, sharing few common practices even though they were doing the same kind of work.
Aided by technology and driven by the transformation of the utility industry from a regulated monopoly to a highly competitive business, the One Company strategy has consolidated purchasing power, aligned operations under common management and instituted best practices for safety and efficiency, the release stated.
For example, the company used to have three separate customer call centers. Today, representatives can help customers on any island, and they back each other up when call volume is heavy due to an outage or some other event. That’s resulted in faster, more responsive service and shorter wait times.
And by using a new enterprise software platform that became operational last year, Hawaiian Electric and its subsidiaries have committed to $246 million in customer savings over 12 years, the release said. Leadership of the company’s operating areas comes not just from Oʻahu but from Maui and Hawaiʻi Island as well.
“Having three different names continues the three-company mindset,” Oshima said. “By having one common and inclusive name that is of Hawaiʻi, not just of one place, we signal that we are a strong and united team working for all the people of the five islands we serve.”