Hawaiian Telcom: What Customers Should Know

Hawaiian Telcom is taking precautions to minimize impact from Hurricane Lane. Its team stands ready to respond to any service issues as soon as it is safe to do so, an Aug. 22, 2018 press release stated.

In anticipation of impacts from Hurricane Lane that include high winds, heavy rains, high surf and storm surge, Hawaiian Telcom’s Hawai‘i Island and Maui County operations will be closed on Thursday, Aug. 23.

All Thursday appointments in Maui County and Hawai‘i Island will be rescheduled.

Oʻahu and Kauaʻi operations are business as usual.

What Customers Should Know

Customers may report service issues to Hawaiian Telcom’s 24-Hour Service Center at 643-6111 or online at http://support.hawaiiantel.com. Repairs will begin when weather conditions have returned to normal and it is safe for our employees to begin the work.

If high winds cause Hawaiian Telcom cables to fall, service may not be impacted unless the cables are severed. Fallen utility poles/cables can be reported to a 24-Hour Customer Service Center at 643-6111 or online at http://support.hawaiiantel.com.

For your safety, avoid downed lines as they could be active power (electric) lines that are potentially dangerous to touch. Moving them could also hamper restoration efforts.

Earlier this week Hawaiian Telcom teams statewide began preparedness activities such as testing generators, fueling vehicles and preparing sandbags for locations in low-lying areas.

Its Network Operations Center monitors its network and weather conditions 24 by 7 by 365 and our team has been monitoring Hurricane Lane closely and sharing informational updates with its employees.

Hawaiian Telcom also works with state and county civil defense agencies such as the Department of Emergency Management to share information and align response plans.