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UPDATE: Hawai‘i County Fiber Network Back Up

March 1, 2018, 6:00 PM HST
* Updated March 2, 4:15 PM
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UPDATE: March 2, 4:10 p.m.

The County of Hawai‘i’s fiber network is back up and fully running after experiencing a critical equipment failure on Thursday afternoon, according to the Department of Information Technology.

County IT technicians needed to find an out-of-box solution to the serious outage, and on Friday afternoon, March 2, 2018, managed to bring the fiber network back up island-wide in less than 24 hours.

The county wishes to express its thanks for your understanding during the outage.

ORIGINAL POST: March 1

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The County of Hawaiʻi’s fiber network has experienced a critical equipment failure from Thursday afternoon March 1, 2018, according to the Department of Information Technology.

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Due to financial considerations, the county does not carry inventory of the spare parts necessary for quickly swapping out switches. The cause of the failure is not known at this time.

County technicians are currently trouble-shooting with specialists to repair the system as soon as possible.

It is not known at this time when the network will be restored, but it could be down through Friday, according to the County’s Department of Information Technology.

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The following services will be affected:

  • Driver’s Licensing and Vehicle Registration, and the Real Property Tax Division will not be able to process transactions, but staff will be available to answer questions.
  • Parks and Recreation will be unable to process camping permits; however pavilion permits can be processed manually.

Phone service to individual county offices will be intermittent. For emergencies, call 911.

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