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UPDATE: Service Restored After Fiber-Optic Break

November 7, 2016, 12:33 PM HST
* Updated November 7, 3:50 PM
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hawaiian telcom logoUPDATE: 3:47 p.m.

As of about 2:45 p.m., Hawaiian Telcom technicians restored phone, Internet and wireless service to the Hawai‘i Island customers who were impacted by the fiber break that was identified this morning.

The cause of the fiber break was an impact from a tree located in a remote area off Mamalahoa Highway.

The company apologizes for the inconvenience and thanks customers for their patience and understanding.

UPDATE: 3:5 p.m.


The phone system is down at the Kealakehe police station.


Anyone who requires emergency police assistance is advised to call 9-1-1.

For non-emergency police services, call HPD’s non-emergency line at 935-3311 or report to the nearest police station.

UPDATE: 1:52 p.m.


At about 11 a.m. today, Monday, Nov. 7, Hawaiian Telcom experienced phone, Internet and wireless service disruptions affecting customers in Kailua-Kona, including Na‘alehu, Pahala and Hawaiian Ocean View Estates.

Disruptions range from limited calling ability to loss of service.

Hawaiian Telcom crews have identified a break in its fiber-optic cable between Kalaoa and Waikoloa and are working to restore service as soon as possible.

An update will be issued when more information is available.

UPDATE: 1:36 p.m.

All telephone service at Kona Community Hospital is currently unavailable due to the outage in West Hawai‘i.

Although the hospital is not able to receive incoming telephone calls, it is able to communicate with outside emergency providers via its backup phones.

For information, contact Judy Donovan, regional marketing director at [email protected]. ORIGINAL: 12:33 p.m.

There are also unofficial reports that ATT service is down in the Kona area.

More information will be posted as it becomes available.

ORIGINAL: 12:33 p.m.

Hawaiian Telcom reported on Monday, Nov. 7, 2016, that it  is experiencing technical problems that are affecting telephone, Internet and cell phone services, including 911.

These problems have been reported from Pahala though Hawaiian Ocean View Estates up to Kailua-Kona and are being addressed by Hawaiian Telcom.

Anyone affected by these problems who requires immediate medical attention, should go to the nearest fire station, police station or medical facility.



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