Hawaiian Airlines Names New VP of Customer Service

Jeff Helfrick. Hawaiian Airlines courtesy photo.

Jeff Helfrick has been named Hawaiian Airlines’ Vice President of Customer Service.

In his role, Helfrick will be responsible for airport operations, which include passenger, ramp, and contract services businesses across Hawaiian’s network.

Helfrick will also define performance standards in relation to on-time arrivals and departures, baggage reliability, and customer satisfaction.

“Jeff’s impressive background in leading major airline, airport, and customer operations will not only complement Hawaiian’s signature service, but also strengthen our position as the nation’s leader in on-time performance,” said Jon Snook, executive president and chief operating officer at Hawaiian Airlines.

Prior to joining Hawaiian, Helfrick served as vice president of airport operations at Qantas Airways. In his role with Qantas, he managed daily operations across the United States, Canada, and Chile. Prior to that role, Helfrick spent time in airport operations at United Airlines.

Helfrick has a bachelor’s degree in business administration from Loyola University in Maryland.