Six Hawai’i Starwood Properties Impacted by Data Breach

November 20, 2015, 4:12 PM HST
* Updated November 20, 4:13 PM
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Fifty-four Starwood Hotels & Resorts Worldwide, Inc. locations have been impacted by a malware intrusion at point of sale systems in North America.

The security breach included six locations in Hawai’i, including the Moana Surfrider, Sheraton Maui Resort & Spa, Sheraton Waikiki, The Westin Ka‘anapali Ocean Resort Villas, The Westin Maui Resort & Spa, and The Westin Princeville Ocean Resort Villas.

Sheraton Kona at Keauhou Bay was not included in the breach.

Company president Sergio Rivera said that “Based on the investigation, we discovered that the point of sale systems at certain Starwood hotels were infected with malware, enabling unauthorized parties to access payment card data of some of our customers. We want you to know that the affected hotels have taken steps to secure customer payment card information, and the malware no longer presents a threat to customers using payment cards at our hotels.”

A full list of impacted Starwood hotels and resorts can be reviewed online.


“We strongly encourage anyone who has used a credit or debit card to purchase food, drinks, or souvenirs at a Starwood property to check the list of hotels and identified dates of the data breaches,” said Hawai’i State Department of Commerce of Consumer Affairs Director Catherine Awakuni Colόn. “According to Starwood, the information compromised could be used to make fraudulent charges on credit and debit cards. Everyone should make it a habit to check your monthly statements and annual credit report.”


If you suspect that your credit or debit card information may have been compromised in the Starwood data breach, call Starwood at 1-855-270-9179 from Monday through Sunday between 4 a.m. and 4 p.m. Hawai’i time.

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