Hawaiian Air Drops in Air Travel Report

Hawaiian Airlines dropped two places in punctuality on the United States Department of Transportation’s August Air Travel Consumer Report.

The report ranks 16 of the country’s major carriers for punctuality, delays, and cancelations.

For the past 12 months, Hawaiian Airlines held the top spot for punctuality.

Mark Dunkerley, President and Chief Executive Officer of Hawaiian Airlines, attributes the drop to a large influx of passengers and flight arrivals at Honolulu International Airport, leading to a shortage of gates. Work was also being done, causing the planes to be rerouted on the tarmac.

“Several intersecting factors led to the delivery of our worst on-time performance in more than a decade,” Dunkerley said. “More flights and more passengers created a shortage of gates to handle our flights at Honolulu International Airport and led to delays in processing passengers through customs and immigration during the mid-morning peak. This delayed our ability to turn our flights.

“Abrupt changes to the routing of aircraft in and around Honolulu meant that flight times were longer than scheduled, and, to top it all off, construction related to the airport modernization project created additional congestion and delays,” Dunkerley continued. “Airport modernization has been a long-time coming and we are certainly very happy to see it underway, but we have felt and will continue to feel short-term pain associated with this project.”

To view the DOT’s full Air Travel Consumer Report, visit the DOT’s website.