Teller Clerk

PRIMARY FUNCTIONS:
Processes member transactions in a timely and accurate manner, in compliance with all applicable procedures and policies of the Credit Union. Provides members with general Credit Union information and cross sells Credit Union services. Performs general clerical duties in the Operations Department. Receives members personally or by tele-phone at assigned counter station; determines the nature of the member’s business and either completes the transaction or refers the member to appropriate personnel.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
Teller Service Functions:

• Process member transactions involving cash, checks, and negotiable instruments
• Provides, in person or by telephone, routine information covering Credit Union services or policies, including but not limited to, what a credit union is; eligibility for membership; how to apply for membership; features andbenefits of all products and services offered by the Credit Union.
• Actively seeks opportunities to cross sell appropriate and applicable products and services offered by the CreditUnion
• Receives share deposits and loan payments in person, through “Night Drop,” Express box, or by mail; and pro-cesses the transactions
• Performs Shared Branching transactions
• As required, posts all the fees in the Hawaii Community Federal Credit Union Rate and Fee Disclosure, FeeSchedule
• Disburses cash or check share withdrawals in person, by telephone, or by mail
• Accounts for assigned cash, transactions, and balances to the cash drawer per the teller-total report
• Accurately maintains a cash drawer as provided by policy
• Operates drive up teller windows at applicable branches; when assigned
• Completes the required Bank Secrecy Act (BSA) training and implements and complies with the BSA policyand procedure.
• May occasionally complete forms or perform other tasks necessary to effect other services commonly requestedof the operations department including, but not limited to, wire transfers, Automated Clearing House (ACH)transactions, internal account transfers, credit card disputes, stop-payments, share draft orders, credit card cashadvances.

Miscellaneous Functions:

• Processes changes of names, addresses, and other account information as needed to update files
• Scans checks and other negotiable cash items received over the counter and through the mail; as well as vouch-ers for cash withdrawal disbursements
• Prepares and handles interoffice pouches
• Assists with transferring old records and source documents into storage area according to established proce-dures
• Assists with various promotional and work –related events
•  Answers incoming phone calls; assists members and co-workers as needs arise
•  Performs work on projects as needed
•  Serves on Credit Union committees as assigned (Wellness, Employee Council, Market Day, Social)
•  Other duties may be assigned

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. In addition the individual must conform to all of the Credit Union’s standards of service excellence applicable to the position. The requirements listed below are representative of the mental, physical, knowledge, education and/or ex-perience required. Reasonable accommodations may be made to enable individuals with disabilities to perform es-sential job functions.

Mental Requirements:

•  Requires attention to detail, application of sound decision-making principles, concentration, logical thinking, good judgment and responsiveness in a timely manner
•  Is able to work under stressful and pressure filled situations
•  Is able to apply basic mathematical skills
•  Is able to keep abreast of all regulatory and operational matters which affect Credit Union operations
•  Is able to handle multiple assignments by prioritizing projects and meeting deadlines
•  Is able to establish effective working relationships with staff and other organizations

You may find the full job description on our website at www.hicommfcu.com