HMSA to Close Kona Office, Transition to Virtual Service

June 16, 2021, 10:21 AM HST
* Updated June 17, 1:10 AM
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The Hawai‘i Medical Service Association (HMSA) will close its Kona office and transition to virtual servicing, effective July 16.

While HMSA will no longer have a physical Kona office, its employees will continue to serve the community and the HMSA members who live there.

“The reduced in-person visits to the Kona office over the last year have made it evident that our Kona members are ready for this transition,” HMSA stated in a press release.

HMSA will continue to provide the same service to Kona members through online tools and call centers. Member support is available online 24/7 and by phone Monday through Friday, 8 a.m. to 5 p.m.

Member self-service is available through HMSA’s My Account. To register for My Account, go to, click Member Login, and then click Register. All you need is your HMSA membership card and an email address.


Premium payments can be made by mail or by phone 24 hours a day at 855-613-9221. Individual plan members can register for online payments here. Employer groups can register for online payments here.


For a complete list of servicing phone numbers, click here. Visit to learn more or for all other inquiries.

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