#frustration

Slow progress to revitalize and redevelop the blighted Big Island area, which includes historic Banyan Drive, and seeming lack of state officials to take into account cultural and historical considerations too much for public to remain quiet

Community members who attended a public hearing March 24 about proposed changes to the Hele-On Shared-Ride Taxi Program left after 90 minutes frustrated, confused and even angry, with more questions than answers.

The county rolled out its Electronic Processing Information Center, or EPIC, permitting system a little more than a year ago to improve transparency, streamline the building permit application and approval process and clear up a backlog of applications.