The primary responsibility of a Stock Clerk is to ensure customer satisfaction by neatly and accurately stocking the sales floor shelves in a timely manner. A Stock Clerk also increases customer loyalty by assisting all customers with courteous, pleasant, patient service and treatment.
You MUST perform the following duties regularly and up to company standards:
Promptly, courteously and efficiently greet, thank, offer assistance, and meet the needs of all customers.
Retrieve merchandise from the store warehouse, transport it to the sales floor, and display it neatly in the correct locations.
Keep shelves fronted (push merchandise to the front of shelves) and well stocked throughout the day, rotating items as needed.
Build end displays for sale and promotion merchandise, and keep it well stocked.
NON-ESSENTIAL JOB DUTIES
In order to provide the best possible service to our customers, the following duties are also required on an as-needed basis, during slow periods, or upon instruction by a supervisor, manager or designated person-in-charge.
Make and display shelf talkers and signs. Report price label errors to the POS department.
Assist the store warehouse with receiving duties.
Answer phone calls as needed. Order merchandise as needed.
Assemble special orders for customers.
Price and code various merchandise as needed.
Scan all damaged and unsalable merchandise. Red tag or reduce items if necessary.
Perform hourly sweep log duties.
Keep aisles clear, neat and clean. Maintain cleanliness in the warehouse area.
Clean display shelves as needed.
Maintain cleanliness in the warehouse area.
Discard trash and cardboard boxes. Bale rubbish when baler is full.
Pick up merchandise from other locations.
Assist with quarterly inventory.
Perform other duties as required or assigned.
CUSTOMER SERVICE EXPECTATIONS
All associates are required to provide our customers with World Class Service with a local touch.
GREET all customers (be friendly, smile and make face-to-face eye contact).
HELP all customers (listen and pay attention; be courteous; be knowledgeable about product location, services offered and store hours; offer alternatives if a product is out of stock; take the customer to the product, etc.).
Personalize the customers shopping experience (make small talk, offer meal suggestions, explain current store promotions, etc.).
THANK all customers (show appreciation and offer a parting comment).
Frequently work indoors where it may be noisy and cold, and with a high volume of customers and co-workers.
Occasionally work outdoors where it may be hot, humid, and sometimes raining, or in a warehouse where it is poorly ventilated and dusty, to retrieve and load merchandise to be transported to the sales floor, and to discard trash and cardboard boxes; work around fumes from the forklift.
Generally be available for work 7 days a week and holidays, from store open to close.
Frequently use a stock wagon to take merchandise to and from warehouse; case cutter and ladder to display merchandise; baler to discard boxes.
Occasionally use a broom, dustpan and feather duster to maintain cleanliness of warehouse and merchandise; freight elevator to take merchandise to and from upstairs warehouse; forklift and pallet jack to transport merchandise in warehouse area; telephone to answer incoming phone calls and page other co-workers.
Seldom use a code gun to code various merchandise; company van to pick up and deliver merchandise to other stores; handheld laser bar code scanning device (ex. Motorola, Symbol, Telxon) to order merchandise.
Continuously wear a back support belt when performing all job duties.
MENTAL, PHYSICAL AND COMMUNICATION DEMANDS
MENTAL Frequently need to concentrate well and be alert to perform all duties. Occasionally need to use mathematical abilities to take inventory, fill orders, do cost-code pricing, and receive freight.
PHYSICAL Continuously need to stand, walk, handle, use fingers, and corrected vision when performing all job duties. Frequently need to bend, squat, kneel, crouch and reach, to stock merchandise and take inventory; push and pull up to 800 lbs. and lift and carry up to 50 lbs. to retrieve merchandise from warehouse using a stock wagon or pallet jack. Occasionally need to use wide field of vision to operate forklift and company van; climb ladder and balance to clean, stock, and face top shelves. Seldom need to visit other work sites to pick up merchandise.
COMMUNICATION Frequently need to listen, talk to, and understand customers, vendors, supervisors and co-workers, and assist them with their requests when doing all job duties; read product cases when receiving, storing and stocking merchandise; read shelf tags and signs and display plan when stocking shelves; read and write in communication book; write signs and special orders. Occasionally need to talk on the telephone to call other stores for information, answer incoming calls, transfer calls to another department, meet vendors occasional requests, respond to Cashiers pages, and use the PA system.