Hawaiian Airlines recently launched its new website that aims to provide page visitors with convenient booking features, travel content, and an easy-to-access navigation set against a backdrop of Hawai’i’s beauty.
In addition to a change in look, Hawaiian Airlines has also added a service that holds fares for one-week and an easier to use HawaiianMiles dashboard.
Hawaiian teamed up with Nurun to develop the site, including customer feedback and travel and booking preferences and needs.
“This launch marks the completion of a major investment in our customer experience,” said Avi Mannis, senior vice president for marketing. “We’ve tried to design a digital presence that is as welcoming, comfortable, and filled with aloha as the rest of our experience.”
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On the website, flexible booking allows customers to check seat availability earlier in the booking process and lock fares for a three to seven day period.
“We are really excited that Hawaiian’s guests from around the world can now utilize this site. We wanted to create a digital experience that would reflect not only the unique beauty of Hawai’i, but celebrate the aloha spirit and heritage of Hawaiian Airlines,” said Albert Poon, executive design director at Nurun. “The site is built around an innovative flight and vacation booking tool that allows guest to tune their Hawaiian adventure to their desires.”
The changes aren’t completed. Hawaiian Airlines officials say that in the coming months, customers can expect new services to the booking experience.
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